Refund policy
We offer a 100% money-back guarantee without any excuse. If you are not satisfied with any of the products purchased by us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).
Delivery Packet must be returned back within 30 days from the date of purchase. When returning goods, please - serial number, your name, product name, and the reason you are returning the goods.
How do users tell you that they want to return the goods in advance?
Communicate with us on returns with an email from customers through info@swasthashastra.com or a call at +91 9925247324.
What if the post is delayed and it returns to you after 30 days?
We guarantee 100% return/product replacement within 30 days without excuses for products being returned to our warehouse. In the case of goods arriving at us due to unavoidable reasons such as postal delays after 30 days, we look at this on a case-to-case basis to solve the problem.
What is our replacement guarantee?
We offer a 100% money-back guarantee without any excuse. If you are not satisfied with any of the products purchased by us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).
Returns for returns must be received back to the warehouse within 30 days from the date of purchase. When returning goods, please - serial number, your name, product name, and the reason you are returning the goods.
In some cases, we ensure that the pickup is arranged as soon as possible and we ship the replacement as soon as we receive the item from our courier partner. Replacement is subject to stock availability with us. If the replacement is not available, we will refund the amount for it.
When is the return not possible?
Returns are not possible in the following cases:
Related Questions
Can I return part of my order?
Yes, returns are possible at the item level and if you have ordered multiple items, you can request a return for a partial quantity. But the shipment fee will be borne by the customer. Returns must be returned to the warehouse within 30 days from the date of purchase.
When is the refund granted?
Funding is provided only in cases of damage in transit or replacement due to lack of stock availability. In the case of returns, refunds are issued only after receipt of products in our warehouse.
I have requested a replacement when I will get it?
The substitution will be sent to the customers and a request will be sent on behalf of the customers if there is a need to replace the products. They share courier details with us. Replacement of parcels will reach customers within 5-7 working days of the shipment date.
Exchange
Exchanges of unused products must be reported within 30 days and reach our warehouse within 30 days from the date of shipment of the original order. Its shipment charges will be borne by the customer. Customers must share the courier details of the products they wish to exchange with us. Replacement of parcels from us will reach customers within 5-7 working days from the date of shipment.
Canceled by Customer
You can cancel your order any time before sending an order by calling our customer service. In such a case, we will refund any payment you have already made for the order.
Site Canceled
If we suspect any fraud or any transaction by any customer that defines the terms and conditions of using the website, we may at our discretion cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and deny access to them or cancel any order placed by them.
Delivery Packet must be returned back within 30 days from the date of purchase. When returning goods, please - serial number, your name, product name, and the reason you are returning the goods.
How do users tell you that they want to return the goods in advance?
Communicate with us on returns with an email from customers through info@swasthashastra.com or a call at +91 9925247324.
What if the post is delayed and it returns to you after 30 days?
We guarantee 100% return/product replacement within 30 days without excuses for products being returned to our warehouse. In the case of goods arriving at us due to unavoidable reasons such as postal delays after 30 days, we look at this on a case-to-case basis to solve the problem.
What is our replacement guarantee?
We offer a 100% money-back guarantee without any excuse. If you are not satisfied with any of the products purchased by us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).
Returns for returns must be received back to the warehouse within 30 days from the date of purchase. When returning goods, please - serial number, your name, product name, and the reason you are returning the goods.
In some cases, we ensure that the pickup is arranged as soon as possible and we ship the replacement as soon as we receive the item from our courier partner. Replacement is subject to stock availability with us. If the replacement is not available, we will refund the amount for it.
When is the return not possible?
Returns are not possible in the following cases:
- Products is used
- Returns are requested outside the stipulated time frame.
- Products with a tampered or missing serial number, including price tags and labels.
Related Questions
Can I return part of my order?
Yes, returns are possible at the item level and if you have ordered multiple items, you can request a return for a partial quantity. But the shipment fee will be borne by the customer. Returns must be returned to the warehouse within 30 days from the date of purchase.
When is the refund granted?
Funding is provided only in cases of damage in transit or replacement due to lack of stock availability. In the case of returns, refunds are issued only after receipt of products in our warehouse.
I have requested a replacement when I will get it?
The substitution will be sent to the customers and a request will be sent on behalf of the customers if there is a need to replace the products. They share courier details with us. Replacement of parcels will reach customers within 5-7 working days of the shipment date.
Exchange
Exchanges of unused products must be reported within 30 days and reach our warehouse within 30 days from the date of shipment of the original order. Its shipment charges will be borne by the customer. Customers must share the courier details of the products they wish to exchange with us. Replacement of parcels from us will reach customers within 5-7 working days from the date of shipment.
Canceled by Customer
You can cancel your order any time before sending an order by calling our customer service. In such a case, we will refund any payment you have already made for the order.
Site Canceled
If we suspect any fraud or any transaction by any customer that defines the terms and conditions of using the website, we may at our discretion cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and deny access to them or cancel any order placed by them.